There is a strange phenomenon recently . Our customers mentioned they always receive Retevis Malicious Software warning when they download Retevis software , pls see below ,
A customer : I went to download the software for the programming (I have no CD drive any longer) and got a warning from google about malware in your website: see attached image.
B customer : I purchased the RT5 through Amazon, and after several hours of trying, cannot figure out how to install the proper driver, nor how to program with the USB cable. If I attempt to download the software from your site, I get a warning that the site is not safe. Can you send me instructions and links please?
C customer : I have a Retevis RT2. I cannot download the programming software. I have tried several times from your website but I get an malicious software warning and it will not install it. Can you send me a copy of the software in email so I can download it? Thank you .
D customer : Is there someone send me instructions and links please? Google says there are a virus on this page..Pls help ….somebody had the same thing ???
Why u received Retevis Malicious Software warning from Google ?
We need to emphasize that there is no any Retevis Malicious Software about our website, our software totally safe. Please be assured Download . Just because of Web page Code programming problem and some website technical issues so that you mistakenly thought it was a Retevis Malicious Software problem.
Appreciate for many kind customers’ remind, they think the phenomenon will be bad for Retevis Brand . Retevis accept all suggestions and we are willing to use our original smile touched our sincere and every customer reception! whatever good or bad , So our engineer has solved this problem.
If you’ve encountered similar problems before , u can unload your software and redownload our software again . if still has malicious warning, pls contact with us !
1. U need to have a computer run of WINDOWS 7/8/XP,not MAC,ipad system.
2.Open the link, http://www.retevis.com/programming_software using Google brower.
3.Download our software , u can choose one of our software .
4.Install our USB driver and software
5.Tell us What is the result ? Is there any virus remind from Google ? Or if receive some virus inform from your computer ? IF HAVE ,pls send us the screenshot .
Sincerely thanks for every customer’s support to Retevis ,We will do our best to serve u as return !If u have any other software problem ,such as “error launching installer” etc…pls don’t hesitate to contact with us !